When you visit our website, we may collect personal information that either you choose to voluntarily disclose when you 1) contact us with a comment or request for information about Heffler Claims Group or a specific case or 2) file an electronic claim, or a third party (e.g., broker, custodian) provides on your behalf.
Personal information can include name, address, telephone number, email address, and Proof of Claim form data. We restrict access and use of this information to only those employees and third-party processors who require the information to respond to your comment or inquiry or to process claims.
We also may automatically collect certain website use information as you browse our website. Examples include the type of Internet browser you are using, your computer’s IP address, the type of computer operating system you are using, the domain name of the website from which you linked to our website and a record of the pages on our website that you have visited. We use this information for purposes of optimizing and improving our website.
When you view our website, we may store certain information on your computer in the form of a “cookie” or similar file. Cookies help us tailor and improve your Web browsing experience on our website and do not contain any personally identifiable information. With most Internet browsers, you can erase cookies from your computer hard drive, block all cookies or receive a warning before a cookie is stored. Please refer to your browser instructions or help screen to learn more about these functions.
Heffler Claims Group does not sell or rent any personal data. We share information for the following purposes:
You understand and agree that “perfect” security does not exist anywhere, including the Internet. As a result, Heffler Claims Group cannot guarantee or warrant the security of any information you transmit to us via our website, and you do so at your own risk. We are committed to ensuring the safe retention and use of your personal information; our business practices, processes, and facilities comply with applicable laws and regulations on data privacy protection and security.
When our website operates (including collecting information directly from you related to a specific claim) outside of the U.S., you may have additional rights based on several factors, including where you live or where you are accessing the site. Please contact us if you have any questions regarding your privacy rights at firstname.lastname@example.org
Heffler Claims Group performs our claims administration services on behalf of our clients as a data processor. This means that throughout the claims administration process, the client retains control over personal information collected and processed. If you are in the EEA or Switzerland, you also have additional rights with regards to the personal information collected by Heffler Claims Group:
If you want to exercise any of the above rights, please email our privacy team at GDPR@hefflerclaims.com. There are certain situations where your personal information rights may be limited, or we may be unable to fulfill your request to effectuate your personal information rights. If such a limitation is applicable to your specific request, we will provide you with detailed information about such limitations in response to your request. Individuals located in the EEA with inquiries or complaints in relation to the information provided should first contact us at:
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third-party dispute resolution provider (free of charge) at www.jamsadr.com. You may consult with the data protection authority in your country.